
Today, I called AT&T to make some changes to our account. I was ready for a hassle just getting to a human, let alone getting the changes made. They have a handy call-back service now. If you don't want to wait for a human, you can have them call you when a human is available. Hey, cool. So I put my name down and went about my business, waiting for my human.
Then, I got a nice human when the call came in. I really appreciate that. She logged in all my changes, and we were just about ready to go, when she said, "WAIT a minute... hang on..." I waited and hung while she tippity-tapped, and then she said, "What about doing d,f,q instead of just a,b,c? You could still cut your base rate by $20 a month, get unlimited long distance, and keep your whosits and dodads." Did ya see that big ol' bomb, there? She just breezed through it like it wasn't a big deal. Whoa-whoa-whoa, did you say 'Unlimited Long Distance'? "Yes, as you can keep..." Yeah, yeah, okay. Whatever. Hang on.
HONEY!?!?! Do you want to lower our monthly rate by twenty bucks and have unlimited long distance included in our bill? (He looked at me like I was either making this up, or toying with him by asking stupid questions, which I took for an affirmative, and signed us up with that plan.) And you know, I knew this. I knew that it's a good idea to call on occasion and make sure you've got the best deal available. But, well, I dropped the ball and haven't called them in eons.
Well, that got me all pumped up and ready to redo the Federal budget. However, seeing as I am fresh out of Security Clearances, I figured I'd go after our cell phone problem. (The problem being we're two years past the expiration on our two-year contract, and we're getting jaked royally on minutes -- but I'm not "authorized" to make changes to the account.) So we loaded everybody up and drove into town to deal with this issue.
Not only did the Very Helpful Man at Verizon get us squared away with a new deal, and a better discount, he back-dated our new plan to the beginning of this billing cycle. (Because, as he put it, "If we change it now, your next bill will be a bit schitzo.")
On the drive home, I was so incredibly pumped up by the two experiences that I was absolutely dying to find somebody else to do business with. Sadly, by then, the Social Security office was closed. Bummer. Wouldn't it have been wonderful to catch them on this, the Unofficial Very Good Customer Service Day? Yeah, I thought so, too.
But it's okay. We've still got the teeth all ready for Monday when the Social Security office is open again! :-)
Kiss those babies!
~Dy









