I used to be my mother's tech support. I could program the record function on a VCR like a boss. I could scan for channels and get a new remote paired with the TV in no time. And her clocks? They were always synchronized and accurate, never flashing. This morning, it's a different story...
I'm writing this up in Open Office Writer because my internet connection is hinky. I ran the troubleshooter and it said the modem is experiencing difficulties (which is code for, “You have Charter. They're probably down, but they said not to tell you that.”) The troubleshooter suggested rebooting the modem.
Hey, I can do that. I remember doing that, back when you had to set up your modem on the phone that could do pulse/button dial tone! (I got a new phone just so I could do that!) My IT is leaving this year, so I'll just quietly assume my old position. Cool. That's cool.
I peered around the back of the TV and...
You can't be serious! First off, we're missing one – either the router or the modem – but there's only one box back there and I'm pretty sure there should be two. So, if the modem is actually missing, that would explain a lot.
But right now, it doesn't really matter because I can't tell if the one that's left is the router or the modem. It doesn't seem to say, outright, what it is. I feel so old.
And my internet is down SO I CAN'T EVEN LOOK IT UP.
I checked my watch. Hmm 6:30... I wonder how long before I can risk waking my tech support?
Where's my phone? I found it. It's charging. Just need enough charge to figure out if that's the modem behind the TV. If so, I'll need to find out how to reboot it. (Yes, I know you just press the button. But there are a zillion buttons.) And if that's not the modem, well, I'm going to have to wake tech support, then, and inquire just where they've relocated the actual modem to...
Because I am old and cannot even begin to reason where you'd put a modem if not with the router. (Or vice versa.) But I will! And I will put a note in my journal so that the next time this happens I won't be stuck offline during the prime Quiet Moments of the day.
P.S. James got up fairly early this morning, so I just told him the internet was down and he made magic. He also showed me where the modem is living, now. AND gave me a cool trip -- if you can't remember which is which, just remember that your modem communicates with your ISP (which is easy - the router broadcasts, or routes, things to the devices in the house), so if you find the ISP cable coming out of the wall, you can follow it to the first box you hit and TA-DA, that's the modem. I'm still not remotely prepared for him to leave, but this will make it easier.